Nisreen Faez Jamel Zagzoug for Development (“we” and “us”) is the operator of (https://healthyuksa.net) (“Website”). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fill out all your items at time of purchase. In this instance, we will make the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order via SMSA. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Returns & Refund
Return Due to Change of Mind
Nisreen Faez Jamel Zagzoug for Development will happily accept returns due to change of mind if a request to return is received by us within 1 day of receipt of the item and is returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Nisreen Faez Jamel Zagzoug for Development) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Conditions for Returns & Refund
For the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 3 days.
The Goods are in the original packaging.
The Goods must have original receipt.
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
No Original Receipt No Return
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
Consultations
Subscriptions
Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 5 days.
Transit time Internationally
Orders shipped internationally are in transit for 4 – 22 days. This varies depending on the courier.
Dispatch Time
Orders are usually dispatched within two business days of payment of orders. Our warehouse operates on Sunday – Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of Delivery Address
For change of delivery address requests, we can change the address at any time before the order has been dispatched.
PO. Box Shipping
Nisreen Faez Jamel Zagzoug for Development will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Items Out of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can investigate.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the checkout page of the website.
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit.
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
Customer service for all customer service enquiries, please email us at https://healthyuksa.com/contact/.
